Accessibility

We welcome guests with a range of access needs, including:

– Blind or low vision

– Deaf or hard of hearing

– Limited mobility

– Wheelchair or mobility scooter users

– Cognitive or Autism Spectrum support needs

Our tours are operated from a spacious, open catamaran with wide access points and supportive staff.

– Bookings available via phone, email, or online portal.

– Forms use high-contrast design to support visibility.

– Staff are trained in disability awareness.

– Our website meets WCAG 2.0 accessibility standards.

– Accessible drop-off zone and designated disabled parking near the jetty.

– Ticket office includes:

– Lower counter

– Seating

– Clipboards or tablet for communication

– Even, glare-free lighting

– Slip-resistant, obstruction-free access to the vessel.

– Clear space for manoeuvring mobility aids.

– Entrance thresholds under 13 mm and minimum door width 850 mm.

– Mats are low profile for easier access.

Internal & Public Areas

– Even lighting throughout.

– Contrasting floor/wall surfaces for better visibility.

– Seating available for guests needing rest.

– Clear signage for facilities.

– Quiet space available for guests who require reduced sensory input.
– External paths are wide (900mm+) and level.

– Steps use high-contrast edging and tactile indicators.

– Ramps fitted with handrails.
An accessible onboard toilet is available with:

– 850mm wide doorway

– Space for wheelchair manoeuvring

– Handrails

– 460mm high toilet seat in contrasting colour

– Located on the back deck of the vessel
We welcome guide dogs and assistance animals.

Facilities include:

– Shaded resting area

– Water bowls

– Designated toilet area
Our crew support guests through:

– Clear, simple English

– Audio descriptions of surroundings

– Lip-reader-friendly communication

– Identification of passengers needing additional support
– Safety briefing provided upon boarding.

– Clear signage and unobstructed exits (900mm+).

– Evacuation point clearly marked.

– For guests requiring assistance:

– Staff support lifejacket fitting

– Assisted exit from vessel into water (if necessary)

– Transfer into the liferaft with crew assistance